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Achieving a Quality Business
Using quality improvements to grow your market: A ‘quality hotel experience’ is not one that costs a lot of money, but rather one where the customers’ expectations are met and exceeded. Customers then do your marketing for you by recommending you to others.
| What | |
|---|---|
| When |
05/02/2008 09:30
05/02/2008 13:00
05/02/2008 from 09:30 to 13:00 |
| Where | Thistle Victoria ( to be renamed The Grosvenor from January 26), 101 Buckingham Palace Road, SW1 |
| Contact Email | jackie.sugden@live-tourism.co.uk |
| Contact Phone | 0800 077 8082 |
| Attendees | The sessions are designed for small and medium sized tourism and hospitality businesses. Delegates could be individual proprietors, managers or in a supervisory role. |
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Outline of workshop
These free half day workshops will look at how small changes can increase customer satisfaction by:
- Improving the quality of hotel keeping
- Improving key aspects of good service and hospitality
- Extending your food and drink offering
- Motivating your team
- Seeing your business through the eyes of your customer
The workshop will also look at the benefits of becoming graded in the national schemes run by the AA or VisitBritain and how to benefit from a £400 subsidy for the assessment.
Who should attend?
The sessions are designed for small and medium sized tourism and hospitality businesses. Delegates could be individual proprietors, managers or in a supervisory role.
Booking
Please note that booking is essential and that there is a limit of two staff per premises for each workshop. To book
Email: qualityLDA@live-tourism.co.uk or telephone 0800 077 8082
RECYCLING ADVICE FOR SMEs IN LONDON
