Business Link London Supplier List

To ensure that we are able to provide the best possible service to London's businesses, LESS needs to maintain a wide range of Approved Environmental Business Support Suppliers that can offer services as solutions to clients' business issues.

The Registration Process

Approved Suppliers' details will be matched, as the need arises, with the identified requirements of London businesses. To each client, Business Link London will offer, where available, at least three appropriate Approved Suppliers. The decision to select a particular Supplier from those offered will rest solely with the client. An Approved Supplier selected by a client will commence a working relationship directly with that client.

Business Link London will require monitoring information and will continue to communicate with its client and with the Approved Supplier, but all invoicing and collection of fees will be the sole responsibility of the Approved Supplier. Once approved, Suppliers will be included in regular communications from LESS and invited to take part in any initiatives and networking events arranged for them.

Charges

There is no charge to the Supplier for this process.

Service Quality Monitoring

LESS and Business Link London will monitor client satisfaction and, where necessary, will examine other aspects of the Supplier's professional performance and suitability.This will be done on a project-by-project basis.

Feedback will be requested from the client and from Business Link London Account Management. Business Link London reserve the right to request further evidence as deemed necessary to confirm any feedback. Suppliers should be prepared to supply on request, any information relating to client relationships entered into via a Business Link London introduction. Business Link London commits to provide copies of any feedback gathered with respect to the individual Supplier, to that Supplier on request.

The feedback forms completed by clients will be graded according to the overall rating given. This grading will be recorded against the project delivery and an average grade will be calculated for suppliers delivering several projects. The feedback forms completed by the account manager will be graded in the same way and will create a second average grade as projects are delivered. Registration may be suspended if clients consistently rate delivery as below average.